General Terms and Conditions for Online Sales



We recommend that you read these Conditions of Use carefully to participate, as a user, in a responsible way and guaranteeing that all the conditions set out below are met.

Due to the nature of the Website, as well as its content and purpose, practically all the navigation that can be carried out through it must be done enjoying the status of USER that you will obtain when registering and will grant by name and password.

Therefore, the aforementioned condition of USER implies adherence to the General Conditions in the version published at the time the Website is accessed. MALETAS QUERALT S.A. reserves the right to modify, at any time, these General Conditions of the website.

Therefore, the User is recommended to read it carefully each time he accesses the Website.

User registration

Anyone who wishes and who is over 18 years of age with sufficient capacity to act can create their own account, entering all the data requested in the “Login-registration” section.

By registering as a User, you agree to respect all the conditions set out, and if you do not agree with any of them, you should not register as a user on this website. Therefore, the acceptance of these conditions implies acceptance by the user of all of them expressly and in full.

The user with the completion of his data declares that all those provided are true, updated and correspond to the person of her.

Once the procedure is completed, the user will be able to access their personal area, where they will be able to view their order and purchase history, the details of transactions, the existing discounts that are applicable, as well as their personal data. At any time, the USER may make the modifications that he deems appropriate, as well as cancel the account.

In order to authenticate on this website, there will be a username and password that will be chosen by the user himself and that will allow him to access a personal area.

The password must be personal, secret and non-transferable, the transfer, not even temporary, to third parties being allowed or recommended. Therefore, the user agrees to make diligent use and keep it secret, assuming all responsibility for the consequences of its disclosure to third parties by allowing or not taking the necessary care to prevent third parties from having knowledge of it.

In the event that the user knows or suspects the use of their password by third parties, they must modify it immediately in their personal area of ​​the web or immediately notify MALETAS QUERALT SA . , to to proceed with its modification.

Purchase procedure

Order and payment:

In order to make a purchase on this website, it is necessary to have the status of user, following the procedure detailed in the previous section under the heading “ user registration”  and must be validated as a user from the beginning of the purchase procedure.

The published prices are valid except in case of typographical error. The prices, the characteristics and the availability of the products marketed by the website may vary. Given this fact, the client will be informed before accepting any order.

The price of the product is the one in force at the time of acceptance of the order. The prices indicated on our website include VAT or other fees or taxes.

Once you have selected the product you want to purchase rir, this can be paid by transfer of payment or credit card, cash on delivery or through the Pay Pal system.

-If you wish to pay with a bank card , the website will redirect you to a payment platform, which works using the maximum security measures available (through SSL encryption); and who will be the one to validate the correct payment, communicating it to MALETAS QUERALT S.A .

– If the payment procedure will be carried out through Pay Pal it will be sent to the platform of this means of payment, being necessary to access your own account as a user and confirm the payment , according to the instructions of the platform itself, who will inform and pay MALETAS QUERALT SA . the correct payment or incidence produced in it.

– If you prefer to make the payment through Bizum, the website will redirect you to the payment platform where you must access with your associated phone number and the payment will be made immediately, from account to account.

– If the option chosen cash on delivery , you will pay the price of the purchase made at the time of delivery of the order at the designated address, with a surcharge of 2% of the total amount order, if the amount of the% is less than € 2, this surcharge amount is applied for the management costs of this chosen modality.

– In the event that you want to make the payment by transfer of payment, once made you must communicate by sending the receipt of the same to email. Once its correct reception has been verified in the indicated account of MALETAS QUERALT S.A . it will be understood that the payment has been made.

Once it has been verified that the payment procedure has been carried out satisfactorily by any of the available means,MALETAS QUERALT SA . will issue the corresponding proof of purchase to the email address provided by the customer / user. In no case MALETAS QUERALT SA . will issue the receipt by means other than email, being necessary to contact this customer service department if in the within 48 hours you have not received any communication from us.

Product delivery

The user, in the purchase procedure, will designate an address where they want the order placed to be sent.

In the event that the user chooses to have it sent to their address or indicated address, it will be sent by a courier company, having to pay the corresponding expenses for shipping the product and that are specified in the procedure of purchase, and that will be accepted by the user at the end of the purchase and pay for it.

Shipping cost are free.

Delivery will be understood to have been made when the order is delivered to the address indicated by the User, regardless of whether or not the person who picks it up is the recipient himself.

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at: MALETAS QUERALT S.A . , Ctra. Rojals 6, 43400 Montblanc (Tarragona), tel. +34 977 86 01 49, email, your decision to with draw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form that appears below, although its use is not mandatory.

Consequences of withdrawal In the event of withdrawal on your part, we will refund all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

We will collect the goods. You will have to bear the direct cost of returning the goods. It is estimated that this cost rises to approximately 5 euros at most.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Model withdrawal form

(you only have to fill in and send this form if you want to withdraw from the contract)

– For the attention of MALETAS QUERALT SA . , Ctra. Rojals 6, 43400 Montblanc (Tarragona),  email:

– I here by inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)

– Order on / received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or consumers and users (only if this form is submitted on paper) ”

– Date

(*) Strike out what is not applicable.

Changes to this policy

In case of modification of this Policy, we will publish those changes in this section, the main page of the Site, and other places that are considered appropriate to notify Users of the changes.

MALETAS QUERALT S.A. reserves the right to modify this Policy at any time, for which purpose Users must become aware of it on a regular basis, having recourse to reading it no less frequently than once a week.

In accordance with Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters, the existence of a platform is reported European for conflict resolution, which may be used in the field of electronic commerce; being able to obtain more information at: https: / / .

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